Sometimes a thing turns out not to be what you expected. That is fine, we sort it out together. Here is how.
How do I start a return?
Before you send anything back, get in touch. That way we know what you are expecting and we save you time.
- Phone or WhatsApp: +355 69 218 2143
- Email: [email protected]
- Or simply a message on our social channels
If the product arrived damaged or does not work properly, send us a short video as well. We look at it straight away and tell you immediately how we proceed.
How long do I have?
You have 48 hours from the moment the order reaches your hands, whether at the post office, at the shop or from our courier. Once you have told us, the product should be sent back within another 48 hours.
What condition must the product be in?
These conditions are not fussiness. The product has to stay sellable, otherwise our suppliers cannot take it back.
- No damage and no signs of use
- In the original box, with the packaging untouched
- With all accessories and instructions inside
- With the security seal intact, if the product has one
- Accompanied by the invoice or the order number
Where do I send it?
You can bring it to our warehouse yourself or send it back with the same post that delivered it.
Address: GAMA V, Rr. Muhamed Deliu, Pallati nr. 1, Garazhi G10, Lagjja Fresku, Linzë, Tirana 1001
If it is easier, we will arrange for the post to collect it from you and you pay our preferential rates: 200 Lekë within Tirana, 300 Lekë in other cities and 4 Euro for Kosovo. When you bring it in yourself, you pay nothing.
What if the product arrives damaged?
If the product arrives damaged or does not match what we described on the site, we cover every shipping and return cost. We replace it with a new one as soon as the damaged item reaches us.
Do I get a refund or an exchange?
Once the product arrives at our office in Tirana we check it within 24 hours and contact you by email or phone.
- Bring it in yourself and the refund is handed to you on the spot
- Return it through a courier and the money comes back within 2 to 3 days
- You can also exchange it for another product, another size or something else entirely
- If the new product costs more, you pay only the difference. If it costs less, we return the balance or issue it as a voucher valid for a year
There is one thing we cannot accept: products that have been used, washed or damaged while being tried out. In those cases we have to send them back to you and we cannot proceed with a refund.